EC Container 5
OneView Mobile Commerce
03_18_2013
Integration to new or legacy point of sale provides immediate mobile commerce delivery Read More...
New Research Report: The Y2K Moment for POS
10_15_2012
Powerful consumer and competitive factors are creating a watershed
moment for POS upgrades Read More...
moment for POS upgrades Read More...
New Date & Time: 10 Takeaways from the 2012 RIS/EKN Cross-Channel Tech Trends Study
10_10_2012
New Date & Time: The 2012 RIS/EKN Cross-Channel Tech Trends Study reveals that the future of omni-channel retail is rapidly unfolding. By the time the Christmas season is in full swing many advanced omni-channel technologies and strategies will be fully deployed by a growing base of aggressive retailers... Read More...
Mobile POS Interactive Panel Now On-Demand
09_21_2012
On Demand: Take Control of the Customer Experience through Mobile POS (click to view on-demand)
Panelists:
Joe Skorupa, RIS News Editor-in-Chief
Deena Amato-McCoy, Research Analyst @ Aberdeen Group
Linda Palanza, COO @ OneView Commerce
Description:
One of the unique benefits of mobile POS is that it penetrates the critical realm of direct customer experience. This extends mobile POS far beyond its roots of line busting and managing transactions. This larger role is demonstrated in a recently released RIS custom research report that finds retailers are adding mobile POS to stores to better engage with shoppers - the number one reason cited.
In this webinar you will learn how retailers are deploying mobile POS to aid shopper communication, help make better point-of-service decisions, solve customer problems, and a variety of other in-store services only found on the Web.
Key findings in the study examined in this session include:
Panelists:
Joe Skorupa, RIS News Editor-in-Chief
Deena Amato-McCoy, Research Analyst @ Aberdeen Group
Linda Palanza, COO @ OneView Commerce
Description:
One of the unique benefits of mobile POS is that it penetrates the critical realm of direct customer experience. This extends mobile POS far beyond its roots of line busting and managing transactions. This larger role is demonstrated in a recently released RIS custom research report that finds retailers are adding mobile POS to stores to better engage with shoppers - the number one reason cited.
In this webinar you will learn how retailers are deploying mobile POS to aid shopper communication, help make better point-of-service decisions, solve customer problems, and a variety of other in-store services only found on the Web.
Key findings in the study examined in this session include:
- Mobile POS deployment momentum is surging with unprecedented speed as 13.7% of retailers report they are either fully deployed in all stores, partially deployed in stores or piloting. One quarter (24.1%) have budgets in place to begin testing by the end of 2012. And another 31% say they will begin testing in 2013.
- Top functions retailers are adding to mobile POS deployments include inventory/product lookup, accessing store website and inventory audit.
- Initially more than half of retailers plan to add 1-2 mobile devices per store, but long term more than 40% say they will add 3-5.
- After a mobile POS rollout, nearly a third of retailers say they will remove 2-3 fixed POS stations per store. Nearly one quarter say they will remove more than three fixed POS stations.
Latest Events & Research
08_30_2012
Download New Research and Register for Upcoming Events:
Report: The Mobile POS Effect
As a direct link to the shopper mobile POS has an impact far beyond transactions. Download this new research from RIS News today.
Webinar: Take Control of the Customer Experience through Mobile POS
Date & Time: 9/18/2012 2:00:00 PM (EST)
Duration: 45 Mins
Description:
One of the unique benefits of mobile POS is that it penetrates the critical realm of direct customer experience. This extends mobile POS far beyond its roots of line busting and managing transactions. This larger role is demonstrated in a recently released RIS custom research report that finds retailers are adding mobile POS to stores to better engage with shoppers - the number one reason cited.
In this webinar you will learn how retailers are deploying mobile POS to aid shopper communication, help make better point-of-service decisions, solve customer problems, and a variety of other in-store services only found on the Web.
Key findings in the study examined in this session include:
Event: RIS News Cross Channel Executive Summit
October 3-5, 2012, Westin Riverwalk, San Antonio, Tx
Boost Sales and Customer Satisfaction with Endless Aisle Orchestration
Duane Keys, Director of Application Development, O’Reilly Auto Parts
Report: The New Point-of-Service (POS): The Core of the Retail Store
Deena Amato-McCoy, Aberdeen Group Retail Research Analyst
Point-of-sale (POS) is undergoing an evolution, not just in functionality but also in configuration. In the era of mobility and connected devices, POS has become a critical component of retailers' customer engagement strategies and that is having an enterprise-wide impact. For instance, retailers are incorporating POS functionality that enables them to directly interact with shoppers via loyalty and promotional programs, creating a seamless bridge between the company's multiple retail channels. In fact, 42% of retailers reported they were moving beyond simple transaction processing and integrating POS systems with marketing, merchandising, inventory and customer relationship management (CRM) data to offer a personalized, unique, and interactive experience for their consumers.
Report: The Automated Store: The Key to Customer Engagement
Deena Amato-McCoy, Aberdeen Group Retail Research Analyst
Report: The Mobile POS Effect
As a direct link to the shopper mobile POS has an impact far beyond transactions. Download this new research from RIS News today.
Webinar: Take Control of the Customer Experience through Mobile POS
Date & Time: 9/18/2012 2:00:00 PM (EST)
Duration: 45 Mins
Description:
One of the unique benefits of mobile POS is that it penetrates the critical realm of direct customer experience. This extends mobile POS far beyond its roots of line busting and managing transactions. This larger role is demonstrated in a recently released RIS custom research report that finds retailers are adding mobile POS to stores to better engage with shoppers - the number one reason cited.
In this webinar you will learn how retailers are deploying mobile POS to aid shopper communication, help make better point-of-service decisions, solve customer problems, and a variety of other in-store services only found on the Web.
Key findings in the study examined in this session include:
- Mobile POS deployment momentum is surging with unprecedented speed as 13.7% of retailers report they are either fully deployed in all stores, partially deployed in stores or piloting. One quarter (24.1%) have budgets in place to begin testing by the end of 2012. And another 31% say they will begin testing in 2013.
- Top functions retailers are adding to mobile POS deployments include inventory/product lookup, accessing store website and inventory audit.
- Initially more than half of retailers plan to add 1-2 mobile devices per store, but long term more than 40% say they will add 3-5.
- After a mobile POS rollout, nearly a third of retailers say they will remove 2-3 fixed POS stations per store. Nearly one quarter say they will remove more than three fixed POS stations.
Event: RIS News Cross Channel Executive Summit
October 3-5, 2012, Westin Riverwalk, San Antonio, Tx
Boost Sales and Customer Satisfaction with Endless Aisle Orchestration
Duane Keys, Director of Application Development, O’Reilly Auto Parts
Report: The New Point-of-Service (POS): The Core of the Retail Store
Deena Amato-McCoy, Aberdeen Group Retail Research Analyst
Point-of-sale (POS) is undergoing an evolution, not just in functionality but also in configuration. In the era of mobility and connected devices, POS has become a critical component of retailers' customer engagement strategies and that is having an enterprise-wide impact. For instance, retailers are incorporating POS functionality that enables them to directly interact with shoppers via loyalty and promotional programs, creating a seamless bridge between the company's multiple retail channels. In fact, 42% of retailers reported they were moving beyond simple transaction processing and integrating POS systems with marketing, merchandising, inventory and customer relationship management (CRM) data to offer a personalized, unique, and interactive experience for their consumers.
Report: The Automated Store: The Key to Customer Engagement
Deena Amato-McCoy, Aberdeen Group Retail Research Analyst
- Fifty-seven percent of retailers report that evolving customer sales preferences are their top business pressure.
- Currently, 60% of retailers cite that combined legacy IT and retail operations are still slowing automation efforts.
- Yet, 42% of retailers reported that a lack of mature store IT assets and associated business processes was the biggest issue miring integration strategies.
OneView @ NRF12
12_26_2011
Schedule a booth visit at NRF 2012 | Booth 120 | January 16-17, 2012
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